Privacy policy

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect information submitted through this website and related clinic services.

We are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws.

2. Information We Collect

We may collect information you provide directly to us, as well as limited technical information automatically collected when you use this website.

Information you provide

This may include:

• Your name
• Email address
• Phone number
• Appointment request details
• Messages submitted through contact forms
• Any other information you choose to send to us

Information collected automatically

This may include:

• Browser type and version
• Device type
• IP address or approximate location
• Pages visited on the website
• Referring pages or links
• Date and time of visits
• Basic diagnostic and usage data

3. How We Use Information

We may use the information we collect to:

• Respond to appointment requests and inquiries
• Communicate with you about clinic services
• Improve website usability and performance
• Maintain security and prevent misuse
• Comply with legal or regulatory obligations
• Support internal recordkeeping and operational needs

4. Appointment and Contact Form Data

When you submit an appointment request or contact message through this website, the information is used to review your inquiry and respond appropriately.

Submitting a form does not guarantee an appointment or immediate medical response. Please do not use website forms for urgent or emergency medical situations.

5. Cookies and Technical Data

This website may use cookies or similar technologies to support functionality, performance monitoring, analytics, or user experience improvements.

You may be able to control cookies through your browser settings, though disabling them may affect parts of the website.

6. Sharing of Information

We do not sell your personal information.

We may share information only when reasonably necessary, including:

• With service providers who help operate the website or communications
• When required by law, regulation, or legal process
• To protect the rights, safety, or security of the clinic, users, staff, or the public
• In connection with internal administrative, compliance, or security functions

7. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We may retain submitted information for as long as necessary to:

• Respond to your request
• Maintain business and administrative records
• Meet legal, regulatory, or security obligations
• Resolve disputes or enforce policies

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Rights

Depending on the laws that apply to you, you may have rights regarding your personal information, such as the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where applicable
• Object to or restrict certain processing
• Ask questions about how your data is used

To make a request, please contact us using the contact details provided on this website.

10. Third-Party Services and Links

This website may contain links to third-party websites or services such as maps, external resources, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing information to them.

11. Children's Privacy

This website is not intended to knowingly collect personal information directly from children without appropriate consent where required by law.

If you believe that information relating to a child has been submitted improperly, please contact us so we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the revised version will be posted on this page with the updated effective date if applicable.

Your continued use of the website after changes are posted indicates acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how information is handled, please contact us through the Contact page or by using the clinic contact details published on this website.